Is Murphy Bed Depot Legit? A Comprehensive Review
You’re right to research Murphy Bed Depot thoroughly. It’s a legitimate, family-run company with a 30-year track record. While their BBB ‘A’ rating and minimal complaints are reassuring, pay close attention to their 25% restocking fee and the critical need for professional, safe installation. For a specialized purchase like this, those details make all the difference, and we’ve broken them all down for you below.
Is Murphy Bed Depot a Trustworthy Company?
You’re probably wondering whether you can trust a company you’ve only just encountered, and that’s a smart place to start. Look at their three-decade track record. They’ve operated since 1995, which isn’t a fly-by-night operation. Their consistent family management, with Norman Anderson as owner, suggests stability. They specialize in providing practical solutions for small apartments and multi-use rooms through efficient space-saving furniture, a category encompassing the innovative wall-mounted bed.
You’ll find credibility in external validation. Check their profile on Houzz for professional endorsements and project photos. Their BBB rating is an ‘A,’ and they’ve had only one complaint in three years. For real-world experience, seek out consumer testimonials on their own review platform. Their detailed service scope, shipping nationwide, shows serious operational capacity. That longevity and transparency build a strong case for trust before you ever consider a product.
What the BBB Says and What It Doesn’t
Because the BBB rating is often a first stop for checking a company’s reputation, it’s smart to dig into what that ‘A’ grade actually tells you—and what it leaves out.
Murphy Bed Depot has an ‘A’ rating, but isn’t BBB accredited. That means it hasn’t agreed to their accreditation standards. The ‘A’ mainly reflects their complaint history: just one unresolved complaint filed in three years.
Now, those reporting limitations are key. You don’t see what the complaint was about or how the company tried to resolve it. The BBB profile confirms basic facts like their 30-year history, but the rating itself offers limited insight.
This is similar to a DIY guide omitting crucial details on reinforcing the wall for safety while focusing on basic assembly, just as you wouldn’t skip the necessary wall brackets and hardware.
Your takeaway is that the ‘A’ is a positive data point, but a thin one. Next, you’ll need to look beyond it.
Customer Complaints vs. 30-Year Reputation
Their consistent physical address and multi-platform presence support a stable reputation. A single complaint can be an outlier, not a pattern, and warrants the same careful consideration as any major home improvement purchase, where understanding typical expenses is crucial to evaluating a company’s proposals. It merits caution but shouldn’t wholly erase a long operational history.
Your takeaway: one complaint is a data point, not the complete story. Next, you’ll want to balance this with the positive signals you can find directly from their customers.
Potential Red Flags and Reassuring Signs for Buyers
Murphy beds require professional installation for safety. Attempting DIY installation without proper wall anchoring to studs risks mechanism failure or tip-over hazards that could cause serious injury. Always verify your wall can support the bed’s weight capacity and typically 300- 600 pounds including occupants and bedding.
Check for clear pinch point guards around the mechanism to prevent finger injuries during operation. These beds aren’t suitable for children’s rooms without adult supervision during use.
Shipping and delivery complaints occasionally surface, though Murphy’s consistent palette packaging actually protects orders better than many competitors. However, their 25% restocking fee is a red flag – especially since returns must be unopened in original condition.
Major safety concerns exist: the mechanism can fail, risking injury without proper wall mounting. These aren’t simple DIY projects. Heed installation cautions: professional help is strongly advised. Additionally, always check for secure pinch point guards and ensure the bed is properly anchored to wall studs to prevent tip-over hazards, as floor-standing models may require reinforced flooring instead.
Yet, their 30-year experience is reassuring. They specify exact mattress thickness limits, preventing operational issues. You’ll get detailed assembly instructions and robust hardware.
Your takeaway: weigh the strict policies against the proven product quality. Are you prepared for the installation commitment?
Now read the key factors that determine safe weight limits below.
Key Factors That Determine Safe Weight Limits
Final Verdict: Should You Buy a Murphy Bed From Them?
Murphy Bed Depot has been around over 30 years, offering good quality products, but your purchase comes with strict policies.
So, should you buy from them? For the right buyer, absolutely. You’re getting durable, specialized furniture from an established maker. Their product selection is focused and proven. Now, you must accept their terms. Their shipping logistics to 48 states are reliable, yet you bear the cost. Their return window is tight—just 14 days with fees. It’s a commitment.
Ultimately, your comfort with their policies decides it. If you’ve done your research and want a solid, permanent installation, they’re a legitimate choice. If you need flexibility or a risk-free trial, you might keep looking. Your next step is simple: call them with your room dimensions and final questions.
